Return & Exchange Policy

1. Hygiene & Safety Notice

Due to health and personal care hygiene standards, cosmetic products (including lipsticks, compact powders, mascaras, and perfumes) cannot be returned or exchanged once opened, unsealed, or used.

2. Damaged or Incorrect Items

If your order arrives damaged during transit or if you receive an incorrect item/shade, we will promptly send a replacement at no extra charge. Please follow these steps:

1. Notify us via WhatsApp at 0333 6238233 within 48 hours of parcel delivery.
2. Provide a clear photo or short video showing the damaged or incorrect item alongside the parcel shipping label.

3. Cancellations

You may cancel your order free of charge at any point prior to dispatch confirmation on WhatsApp. Once a parcel has been handed over to the courier partner, cancellations can no longer be processed.